Job Director of Rooms, Hobart

Join Crowne Plaza one of the largest and best loved premium hotel brands in the world. With more than 420 hotels in diverse locations globally, Crowne Plaza is the perfect base to connect on business, pleasure or a blend of both. We've thoughtfully designed our spaces to encourage, support and celebrate great connections. We're also big on meetings and events, a trusted and valued partner for connecting both domestic and global groups alike.

Located in the city centre, Crowne Plaza Hobart connects its visitors, business or leisure, to the heart of Tasmania. A warm welcome to Tasmania's capital, our contemporary hotel offers well thought out spaces to connect and recharge with modern rooms designed to ensure our guests rest and relax while making the most of their stay. Crowne Plaza Hobart offers 241 guest rooms and has a range of spaces from ballrooms to the boardroom, a 24-hour business centre, and is only moments away from Salamanca Place and Constitution Dock.

**The role:**

As Director of Rooms, you will lead the Rooms Division, comprised of Front Office, Housekeeping and Club Lounge, to ensure a memorable guest experience is delivered. You will also be involved in several exciting projects designed to optimize the guest journey and ultimately the performance of the hotel. This is a Senior leadership role, reporting directly to the General Manager.

**People**

+ Direct everyday activities, plan and assign work, ensuring you always have the right staffing numbers.

+ Develop your team and improve their performance through coaching and feedback and create performance and development goals for colleagues-recognise good performance.

+ Train colleagues to make sure they hit hotel revenue goals and have the tools they need to work effectively.

**Financial**

+ Oversee night audit function and preparation of daily financial reports.

+ Prepare and submit statistical, performance, and forecast analyses and reports as required.

+ Maintain procedures for security of monies, credit and financial transactions, guest security, and inventory control.

+ Use company systems and processes to maximise revenue. Develop plans to increase occupancy and ADR through walk-ins and upselling at the front desk.

**Guest Experience**

+ Provide guests with information to enhance their experience and stay (example: loyalty programs, area attractions, restaurants/bars, facility information).

+ Schedule conventions and/or business group activities at the hotel and coordinate with other hotel departments.

+ Communicate to appropriate departments all pertinent information requirements and special needs for arriving VIP's, large groups and other key guests.

+ Lead marketing efforts to up sell guests on hotel services, offerings, and amenities.

**Responsible Business**

+ Work closely with key business leaders, officials, and representatives of local community groups within the city to ensure constant high-profile exposure for the hotel.

+ Effectively communicate and market aspects of the hotel that are sustainable or "green" and use information to gain new business opportunities.

+ Act as a central communication point during emergency/crisis situations; develop and maintain relationships with local fire, police, and emergency personnel.

+ Develop awareness and reputation of the hotel and brand in the local community and promote team member involvement in community outreach efforts.

**What we need from you:**

+ Bachelor's degree higher education qualification and/or equivalent relevant experience in Hotel Administration or Management.

+ Excellent written and verbal communication skills.

+ Good understanding of hotel systems and revenue management principles.

+ Currently based in Hobart or planning to relocate soon.

**What you can expect from us:**

We give our people everything they need to succeed. Join our extraordinary world and experience a place where you can be yourself, share your ideas, support your personal growth and wellbeing, and be a valued member of an inspirational team. You'll be rewarded for your hard work with a range of benefits that supports you throughout your IHG career journey

+ Free staff meal on shift

+ Discounted food and beverage in Core Restaurant and the Deck

+ Full uniform provided, laundered in-house

+ Paid birthday leave in addition to your annual leave

+ Some of the best employee discounts across our IHG Hotels for accommodation, food and beverage!

+ Popular hotel perks and discounts on the retail platform

+ Supportive, high performing team, offering plenty of mentoring & coaching opportunities to develop your skills

+ You have the opportunity to fast track your career with a growing global company

Our way is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. So, join us and you will become part of our ever-growing global family.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.